G2G to PayIt Transition FAQ's

General Transition Questions

Is there a charge for our Agency to use the new Platform?

There is no charge to Agencies for utilizing the new Platform. All merchant services fees are covered by the Service Fee.

Merchant services fees will continue to be paid by Oakland County as part of the G2G Cloud Solutions offering. The change to our Service Fees will cover the increase in merchant services fees paid by Oakland County.

Will customer receipts still show our Agency information for our customers?

Your Agency Seal or Logo can be shown on receipts that are printed or emailed to your customer after a purchase. If you do not have a Seal or Logo, your Agency Name will still show on the receipt.

See What documents should be uploaded to our Agency's Secure Folder? under New Action Items below for more information on how to provide your Agency Seal or Logo.

Will customer statements continue to show 2 separate charges for payments on the new Platform?

No. Customers will see a single transaction for the total purchase price (Product Amount + Service Fee) on their statement.

We have link(s) on our website which allow our customers to make various payments online to our agency. Do we need to update our link(s)?

All current G2G Cloud Solutions Online Payments for your Agency will be converted to the new Platform. We will provide updated URLs for your website payment link(s) ahead of the implementation of your Agency on the new Platform. G2G Cloud Solutions and PayIt representatives will work with your Agency to coordinate the timing of updates on your website.

Will there be any changes to reporting or my scheduled reports?

The new Platform will provide the following reports to your Agency's designated email address(es):

• Daily and Monthly Remittance reports, which will include payment successes and ACH failures.
• Daily chargeback reports.

Disbursement receipts will be provided for each deposit to your bank account.

Ad-hoc transaction reporting is also available through ProSight, PayIt's administration application.

User scheduled reports and custom reports will not be available on the new Platform at implementation; however, this is a current roadmap item.

What is the benefit to our customers if they create an account on the new PayIt Platform?

A Digital Government Profile on PayIt's platform allows your customers to:

• Store and manage their payment methods.
• Pay and manage real estate and personal property tax in one place.
• Receive payment reminders.
• Access tax documentation and transaction history anytime.
• Transact across agencies using the PayIt platform.

New Platform Action Items

Merchant Accounts to deposit funds to your bank account must be established for the new Platform. The following Action Items must be completed before we can transition your Agency to the new Platform.

Merchant Account Setup Steps

Merchant Accounts are required to facilitate processing payments from your customers. A designated representative from your Agency should complete the Merchant Account Information form for each bank account used for G2G Cloud Solutions services. This information will be used to set up new Merchant Accounts under the new provider and will provide for depositing funds to your bank account(s).

A link to a Secure Folder for your Agency will be provided by the G2G Cloud Solutions Transition Team. This is a safe link and access is restricted to the email addresses receiving the notification. This folder provides a secure way to transfer your Agency's banking information.

If your designated representative(s) cannot access the folder, please email Transition@g2gcloud.com for assistance.

What documents should be uploaded to our Agency's Secure Folder?

W9 for your Agency

Bank Verification Letter. A Bank Verification Letter from your banking institution verifies the bank account is active and in good standing. It should provide full bank account and routing numbers (see example below).

Additionally, you may upload your Agency Logo or Seal to be used on customer receipts. Please provide vector files if possible. Acceptable formats are:

• SVG (Scalable Vector Graphics)
• AI (Adobe Illustrator)
• EPS (Encapsulated PostScript)
• PDF, PNG or JPG on a white background

Is one Bank Verification Letter sufficient to validate multiple accounts?

Yes, if the letter clearly identifies each account's information.

What happens to our current Merchant Accounts once we have Transitioned to the New Platform?

G2G Cloud Solutions Team will close out your current Merchant Accounts with our current vendors once the Transition is complete.

What if we discover we need to refund an Order that was processed under the old Platform?

Once the current Merchant Accounts are closed, refunds will not be able to be processed through myG2G.com. You will need to refund the customer manually with a check.

What is the G2G Platform Transition Questionnaire for?

Our G2G Platform Transition Questionnaire information will help us prepare updated Interlocal Agreements between your Agency and Oakland County.

When does the G2G Platform Transition Questionnaire need to be completed?

Please complete as soon as possible, however, we are asking the form be completed no later than September 30, 2025.

If your Agency is unsure if you will continue with G2G Cloud Solutions, please complete that option so we are aware you are considering other options.

If your Agency will not continue with the Program, please follow the termination steps found in Section 10 or 11 of your Interlocal Agreement (see inset below).

Payment Devices

Why is there a cost for the new Ingenico Payment Devices?

The cost of the new Ingenico Payment Devices will not be covered by the Service Fee. Therefore, Oakland County must pass the cost along to Agencies.

What are the costs for the new Ingenico Payment Devices?

Ingenico Lane/3600 Payment Devices are available at an initial discounted rate of $450 per device.

Ingenico Lane/7000 Payment Devices are available at an initial discounted rate of $650 per device. Lane/7000 Payment Devices have wireless capability.

Additional Optional Equipment available for purchase:

• Standard mount at $60 each
• Deluxe mount with key at $75 each

When will we have to pay for the new Ingenico Payment Devices and optional equipment?

Oakland County will invoice your Agency within 90 days of your Agency's implementation on the new Platform.

Why can't we continue to use current G2G Cloud Solutions card readers on the new Platform?

The current G2G Cloud Solutions card readers are specifically configured for the current merchant services provider (Elavon).

New Merchant Services providers are being used with the new Platform.

The new Ingenico Payment Devices are integrated with the new Platform Merchant Services.

Additionally, the new Ingenico Payment Devices provide for enhanced customer security and modern payment options requested by many of our customers.

Is an Ingenico Payment Device required for Over-the-Counter (OTC) payments or can we manually enter the card data into the Over-the-Counter application?

If you are taking in-person (OTC) credit card payments, you must have a credit card payment device to process the payments. At a minimum, one Lane/3600 Payment Card Device will be needed to continue processing payments using the new Over-the-Counter application once your Agency is implemented on the new Platform.

Payment Card Industry (PCI) standards do not allow for entering or storing credit card data in the application.

Does the Lane/7000 for $650 each come standard with any of the mounts that are listed as extra with the Lane/3600?

Both the Standard mount and the Deluxe mount with key are optional equipment that may be purchased additionally for use with a Lane/3600 or Lane/7000 Payment Card Device.

Is there a wireless option available?

Yes, the Lane/7000 Payment Card Devices have wireless capability.

What payment options are available with the new Ingenico Payment Devices?

The new Ingenico Payment Devices allow for Chip, Tap, and Swipe, as well as eWallet services such as ApplePay and GooglePay for payment at the counter.

Will we be able to process phone payments using the new Ingenico Payment Devices?

No. The new Ingenico Payment Devices do not process payments without a credit or debit card, or a mobile device equipped with eWallet being present.

If customers are not able to make payments in person, we recommend having an Online Payment web page created for your Agency where you can direct your customer's to complete a payment online. QR codes can be created and provided in addition to URLs for links on your website.

Online Payments is a service provided by G2G Cloud Solutions. Please contact Transition@g2gcloud.com for more information.

When will we receive the new Ingenico Payment Devices?

New Ingenico Payment Devices will be delivered ahead of the implementation of your Agency on the new Platform, along with detailed setup instructions. Training will be provided, if necessary, to assist with the process.

What should I do if the device's activation code doesn't appear?

If the activation code doesn't appear on the screen, it may be due to a network issue. To check and adjust the network settings:

• On the device, press 0001 to open the Admin Menu.
• Press 2 for Ethernet Options.
  • Use the yellow < button to go back if needed.
• If you're using a static IP, press 1 for IP Configuration.
• On the Ethernet Configuration screen:
  • The device uses DHCP by default.
  • To switch to Static IP, press the green O to turn off DHCP.
• Use the arrow keys to update the IP, subnet, and gateway settings.
  • Press the green O to enter and edit each setting.
• After entering all details, press the yellow < to go back.
• When prompted, press the green O to save the settings or the red X to cancel.

Once the correct network settings are applied, the activation code should appear. If it still doesn't, check your network connection or contact support.

Do the readers plug directly into our network via Ethernet, or is an intermediary device (like a USB-to-Ethernet adapter) required?

The readers have an RJ45 port and plug directly into the Ethernet jack in the wall. No intermediary device is needed.

What if I can't reach my Ethernet jack?

If the Ethernet jack is out of reach, we recommend using a standard network extension cable or barrel connector.

We'd like to assign the devices static IP addresses. Is it possible to change the IP settings manually?

Yes, see What should I do if the device's activation code doesn't appear? above.

We can open the setup menu, but can't change anything. How do we access and modify these settings?

See What should I do if the device's activation code doesn't appear? above.

The documentation mentions USB, Ethernet, and HDMI ports. Which connections are actually required?

Your official onboarding guide requires only Ethernet and power connections. You can disregard other ports or references from additional materials that may have come with the device.

Do the readers plug into a USB port on a computer?

The Ingenico payment device is intended to be connected directly to an Ethernet jack on your network. They cannot be connected via USB.

What should we do with the current G2G Cloud Solutions card readers once we have transitioned to the new Platform and the Ingenico payment devices?

Your current G2G Cloud Solutions card readers will be deactivated by our current provider. You may dispose of the card readers in the same manner that you dispose of other computer and electronic equipment at your Agency.

We recommend using an appropriate recycling service.

Revenue Sharing

How is Revenue Sharing changing?

Revenue Sharing of the Service Fee will end December 31, 2025.

Final disbursements will be issued on or before January 31, 2026.

Why is Revenue Sharing changing?

Due to increased costs of merchant services fees associated with the new Platform, Oakland County will not have net Service Fee revenue to share with G2G Cloud Solutions Participating Agencies.

Service Fees

How are Service Fees changing?

Beginning July 1, 2025, our current Service Fee incremented schedule will be replaced.

A flat 3.5% Service Fee will be calculated on the total purchase paid by the customer when a credit or debit card is used for payment.

A $2.50 Service Fee will be calculated on the total purchase paid by the customer when ACH (electronic check) is used for payment (if ACH payments are enabled for your Agency). This fee did not change.

Merchant services fees will continue to be paid by Oakland County as part of the G2G Cloud Solutions offering. The change to our Service Fees will cover the increase in merchant services fees paid by Oakland County.